Pachislo machines listed on this site come standard with a LIFETIME WARRANTY! This warranty is against manufacturer defects and workmanship only. The warranty also covers any piece of the machine that is mechanical or electrical. The warranty does not cover bulbs or fuses. Some normal wear might be evident on certain machines due to previous use.

This warranty is nontransferable and applies to the original purchase only.

All machines are tested prior to leaving our warehouse. If the shipment (package) is damaged upon arrival, PLEASE DO NOT ACCEPT. It is very important for you to inspect the item carefully before you sign the delivery papers.Most trucking company will not honor any insurance claim after you have signed their delivery papers.

UPS ground drivers may leave package at the destination unattended without a signature from the recipient. UPS ground and Direct Gaming International will not take responsibility for packages stolen after delivery with or without signature. If possible, track package and make sure to accept your package in person for a secure delivery.

The above warranty does not apply to damages or problems which result from improper handling, misuse, abuse, accident, neglect, vandalism, act of god, modification, alteration, or incorrect electrical current or voltage. Therefore, these costs are paid by the customer.

WARRANTY REPAIR PROCEDURE

If you are in the local area, you can make an appointment to bring your machine to our office for repair. If you are outside the local area, we will do our best to provide you with support over the phone. If the problem can be solved by replacing parts, we will ship the new part at no cost to you. In the worst case scenario (machine is unrepairable), we will exchange the machine for a new one, less shipping and handling. Proof of purchase is required. Please use original packing materials for return shipping.